Last updated: July 24, 2025

At Live365 (“we”, “our”,  or “us”), your privacy is of the utmost importance. Thank you for taking the time to read our privacy policy (the “Privacy Policy”). This Privacy Policy sets out how we collect, use, process, store, share and disclose your personal information on https://live365.com/ (the “Website”), our mobile applications (the “App”), and in providing our internet radio services to broadcasters and listeners (collectively, the “Services”). By accessing and using our Services you freely and expressly consent to the collection, use, processing, storage, and disclosure of your personal information as set out in this Privacy Policy.

1. When We Collect Information

2. Types Of Personal Information We Collect

3. How We Use Your Information

4. How We Disclose Your Personal Information

5. Your Privacy Choices

6. Use Of Cookies And Tracking Technologies

7. Mobile Privacy

8. Security

9. Retention

10. U.S. State-Specific Disclosure

11. UK/EEA Residents’ Notice

12. Children’s Privacy

13. Third-Party Links On Our Website

14. Changes To This Privacy Policy

15. Contact Us

We may collect personal information that you provide when you:

• Create an account with us,

• Visit our Website or Apps;

• Use our Services, including to broadcast internet radio with us or to listen to the broadcaster we host;

• Sign up for our email newsletter,  or other communications;

• Contact us.

The types of information collected by Live365 depends on your role interacting with our services (“User Role”). 

• If you are connecting to Live365.com or its apps and listening to the audio streams available therein, you are a “Listener” for the purposes of this policy.

• If you sign-up for a Live365 account for features including favoriting stations, you are a “Subscriber”.

• If you are using Live365’s platform to host and deliver your own audio streams and programming, you are a “Broadcaster”.

Information you provide:

Information we automatically collect:

Information from third parties:

We may also make inferences about you such as your interests that we believe are relevant to you based on the information we have collected. 

We use the personal information we collect for the following purposes:

• To operate and improve our Services. 

• For internal and Service-related purposes, including for accumulating and reporting aggregate, statistical information in connection with the Website, Apps, and listener or broadcaster activity, including determining which features and services listeners and broadcasters like best to help us operate, enhance, and improve our Services.

• To process payments securely.

• For customer support and other Service-related communications, regarding the administration of any features or functions of the Services, and notifying you about changes to our Services, policies, terms, or any products or services we offer or provide, as well as providing you with notices about your account and responding to your questions or other requests.

• To send you marketing and promotional emails, including via our newsletter, that may be of interest to you based on the features or services that you already use or the offerings that you have already subscribed to or inquired about, unless you have opted not to receive such information.

• For marketing and advertising, On third party sites as well as on the Live365 Services, such as delivering audio advertisements within Live365 streams you connect to, or displaying banner ads on the Live365 Website

• For other business and legal purposes, such as to detect and prevent fraud, to collect amounts owing to us, and to maintain business records.

• With your consent.

We may disclose your information with your consent. We may also disclose your information with our corporate affiliates, as well as vendors or service providers who:

• Help us communicate with you. 

• Manage and optimize our Website, Apps, and Services.

• Help us provide our chat support services. This may include disclosure of the communications with our service provider, Freshdesk. The contents of the communications will not be used for any purpose other than to support us, but are also subject to Freshdesk’s applicable privacy policy which can be found here: https://www.freshworks.com/privacy/

• Provide marketing and advertising services. For example, we may disclose personal data with our advertising partners who help us deliver audio advertisements within Live365 streams you connect to, or displaying banner ads on the Live365 Website. In addition, we may disclose personal data to third parties via cookies and other  similar tracking technologies for the purpose of placing targeted ads on third party sites(see ‘Use Of Cookies And Tracking Technologies’ for more information on your choices with these services).

In addition, we may disclose your personal information:

• As required by law and to protect our lawful interests. For example, we may disclose your personal information in order to: 

  • Protect the legal rights of our company, our employees, our agents, and our affiliates.

  • Protect the safety and security of our customers.

  • Detect and protect against fraud.

  • Comply with law or legal process.

• As part of a business transition. We may also disclose your personal information with prospective purchasers exclusively to evaluate the proposed transaction. We may also disclose your personal information with another company that buys the assets or stock in us. That company may use and disclose personal information for purposes similar to those described in this Privacy Policy.

We may disclose de-identified, aggregate, or anonymous information for any purpose. This means that the information we disclose does not identify specific individuals or is combined with other data to protect your privacy.

You have the right to exercise the following choices with our use of your personal information:

• Access the personal information we maintain about you. 

• Delete the personal information we maintain about you. 

• Correct inaccurate personal information we maintain about you

• Opt out of certain uses of your personal information, notably:

• Email marketing. You can unsubscribe to our email list by clicking the unsubscribe link at the bottom of marketing emails.

• Targeted advertising. Please refer to the ‘Use of Cookies and Tracking Technologies’ section below to learn how to opt out of tailored ads. 

You can exercise these rights by submitting a request to: https://privacy.live365.com/support/tickets/new   

Like many companies, we use cookies and similar technologies (such as clear gifs, web beacons, tags, and similar technologies) to collect information about your browsing activities, your interactions with websites and our Services, and to serve tailored ads and for the purposes described in this Privacy Policy. There are a number of ways to opt out of having your online activity and device data collected through these services, which we summarize below:

• Opting out of cookie use in our Cookie Preferences. You can opt out of cookies via our cookie preferences center: https://live365.com/legal/cookies

• Blocking Cookies In Your Browser. Most browsers let you remove or reject cookies, including cookies used for interest-based advertising. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.

• Advertising Industry Opt-Out Tools. You can also use these opt-out options to limit use of your information for interest-based advertising online or in apps by visiting http://optout.aboutads.info for U.S. residents, https://www.youronlinechoices.eu/ for EU/UK residents, and www.youradchoices.ca for Canadian residents. 

• With Each of Our Vendors Individually. The following advertising or marketing services partners offer opt-out features that let you opt-out of use of your information for interest-based advertising or profiling:

Please note that because these opt-out mechanisms are specific to the device or browser on which they are exercised, you will need to opt out on every browser and device that you use. 

Please note that even if you opt out using the mechanisms above, you may still receive advertisements when using the Live365 Service.

In addition to the above, in providing our services, we may collect or receive identifiers for mobile devices. 

You can adjust your advertising preferences multiple ways in iOS: 

• Go to Settings > Privacy & Security > Apple Advertising and toggle the switch for Personalized Ads. This action will prevent Apple from displaying personalized ads, though it will not reduce the volume of ads you see. 

• Go to Settings > Privacy & Security > Tracking. Here, you can prevent apps from tracking your activity across other apps and websites and reduce the risk of seeing personalized ads.

• Go to Settings > Privacy & Security > Location Services and toggle off the switch for Location Services. This will turn off any personalized geo-targeted ads (and otherwise prevent apps from tracking your location).

To adjust your advertising preferences in Android, visit: 

• Go to Settings > Google > All Services > Ads > Ad Topics and toggle the switch for personalized ads.

• Go to Settings > Google > All Services > Ads > App-Suggested Ads and toggle the switch for personalized ads on apps recommended by other apps.

• Go to Settings > Google > All Services > Ads > Reset/Delete Advertising ID.

Additionally, you can opt out using industry tools. For example, visit https://youradchoices.com/appchoices to download the AppChoices Tool to control interest-based advertising on apps on your mobile device. 

We protect information we collect about you by maintaining physical, electronic and procedural safeguards designed to prevent unauthorized access to data retained in our servers, however, due to the inherent open nature of the Internet, we cannot ensure or warrant the security of any information provided online. We take reasonable precautions to protect your information both online and offline. The servers on which we store data are kept in a secure environment.

We will retain your information for as long as your account or inquiry is active or as needed to provide you with the website or any requested services, and for a reasonable time thereafter in accordance with our standard procedures or as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Even if we delete some or all of your personal information, we may continue to retain and use aggregate or anonymous data previously collected and/or anonymize or aggregate your Personal Information. Please note that we will not be liable for disclosures of your data due to errors or unauthorized acts of third parties.

California and other U.S. states have enacted comprehensive privacy laws. If you are a resident of California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have certain privacy rights detailed herein.

Additional Privacy Rights:

In addition to the rights granted above, if you are a resident of the above states, you may have the right to:

• Opt out of the ‘sale’ or ‘share’ of your personal information for targeted advertising. We do not ‘sell’ or ‘share’ your personal information for monetary benefit, but we do engage in certain disclosures of personal data for advertising and marketing related purposes that may be considered a ‘sale’ or ‘share’ under these privacy laws. You may opt out of such cookies as detailed in ‘Use Of Cookies And Tracking Technologies’ section (above). 

• Sensitive personal information. We do not collect sensitive personal information as regulated by these state privacy laws. 

You can exercise these rights by contacting us at privacy@live365.com or via the ‘Your Privacy Choices’ webform available at: https://privacy.live365.com/support/tickets/new.

Appeal:

If we deny your privacy request, you may appeal that decision by emailing us at privacy@live365.com. If, after we have processed your appeal, you are still unsatisfied with our response, you have the right to file a complaint with your state attorney general.

Controller/Business Designation:

In providing our Services to our Broadcasters, we operate as a Processor (and a Service Provider under CCPA).

In providing our Website and Apps, and in processing Listener and Subscriber data, we operate as a Controller (and a Business under CCPA).

Residents of the (“UK”) and European Economic Area (“EEA”) are provided certain privacy rights under the UK and EU General Data Protection Regulations (“GDPR”).

Legal Basis:

Under the GDPR, we process Personal Data under the following legal basis.

Controller Designation:

In providing our Services to our Broadcasters, we operate as a Processor.

In providing our Website and Apps, and in processing Listener and Subscriber data, we operate as a Controller.

Cross-Border Data Transfers: 

All data is stored in the United States. As such, if you are a resident of the EEA, UK, or Switzerland, we may transfer to, and store the data we collect about you, in countries other than the country in which the data was originally collected, including the United States, which may not have equivalent data protection laws as the country in which you provided the data. When we transfer your data to other countries, we will protect the data as described in this Privacy Policy and applicable supplemental product privacy policy and comply with applicable legal requirements providing adequate protection for the transfer of data to countries outside the EEA, UK, and Switzerland. We rely on Standard Contractual Clauses (“SCCs”) for the transfer of personal data to countries that have not received an applicable adequacy decision, as well as the UK’s ‘International Data Transfer Addendum’ to the SCCs.

Data Protection Officer:

We have appointed a Data Privacy Director to oversee compliance with this Privacy Notice. If you have any questions about this Privacy Notice or how we handle your Personal Data, or would like to request access to your Personal Data, please contact our Data Protection Officer at dpo@live365.com.

Additional Rights for UK or European Economic Area Residents:

In addition to the rights granted above, if you are a UK or EEA resident, the GDPR grants you the right to lodge a complaint against us with your local data protection authority. You can find your data protection authority at https://edpb.europa.eu/about-edpb/about-edpb/members_en.

We do not intentionally collect any personal information from children under the age of 13 (or 16 in California). If you are under the age of 13 (or 16 in California), please ask a parent or guardian for help in using our website or purchasing any products. If you believe we have obtained personal information associated with children under the age of 13 (or 16 in California), please contact us at privacy@live365.com and we will delete it. 

Our Services may contain links to other websites or services. We do not exercise control over the information you provide, or is collected by these third party websites. We encourage you to read the privacy policies or statements of the other websites you visit.

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated Privacy Policy on this page with a “Last Updated” effective date of the revisions. We encourage you to look for updates and changes to this Privacy Policy by checking this page when you access our Services. 

If you have any questions about our privacy or security practices, or if you would like to request access to or correction of your personal information, you can submit a request at https://privacy.live365.com/support/tickets/new or at:

Live365

6360 Broad Street 

#5398

Pittsburgh, PA, USA, 15206

If you wish to escalate your inquiry after contacting the support team, you are welcome to contact our Data Protection Officer at dpo@soundstack; or Lucid Privacy Group

Soundstack Data Protection Officer

1050 Page Street

San Francisco, CA 94117

USA